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LaserTech Solutions Policies

Below are a brief explanation of our company policies. If you have any questions, do not hesitate to call Laser Tech Solutions.

Pricing

LaserTech fairly prices our copiers, ink cartridges, toner and printers in order to help our clients meet their business needs. We strive to remain competitive with our market-prices as well as provide uncompromising customer service. Our prices are always subject to change without prior notice, but our Web-site is always up-to-date with our current prices.

Payment

LaserTech Solutions provides written invoices which are due when they are received. We accept checks or cash, and credit card payments of up to $1000.00. We also offer financing to our business clients that is subject to approval.

Overdue Accounts

All account privileges can be suspended if invoices are unpaid when due. Penalties include order suspension, collection (and associated fees) and service charges. Disputed cases will be handled with individual attention by the Customer Service Department.

An additional fee of $30 will be assessed for returned checks.

Copier Leasing

LaserTech Solutions offers a monthly payment copier lease (with approval). Call for details.

Laser Tech Solutions reserves the right to extend or withhold lines of open account credit to any person or company determined by their experience, credit history, record of trade payments, financial condition and amount of credit needed. Laser Tech Solutions reserves the right to refuse to sell and/or provide service to any persons or companies.

Cancellation Policy:

Orders are processed the same day that they are received; if canceled by the customer, he/she will be responsible for all freight charges and a 30% restocking fee. Cancellations, while on rare occasion are reviewed case by case by our Customer Service Department.

Product Returns:

Toner and/or ink products can only be returned within 6 months from the date of sale.

Our Customer Service Department is ready to assist and make transactions as easy as possible. Contact our Customer Service Department within 30 days of purchase:
Phone: 800-732-4553
Fax: 817-641-6056
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Defective Cartridge Returns:

Cartridges with our 100% Satisfaction Guarantee – No Questions Asked policy is what customers rely on when placing an order. If a return is due to defective performance, please follow the guidelines below: Notify us by phone, email or fax of your defective cartridge.

  • Your desire of replacement, refund or credit.
  • After receiving a defective return approval - Send Defective Cartridges to:
    Laser Tech Solutions
    209 S Main Street
    Cleburne, Texas 76031
  • Enclose defective print sample with returned cartridge.
  • Defective Cartridges will be tested upon receipt at Laser Tech Solutions to confirm defect.
  • PLEASE NOTE – to ensure proper credit to your account, all defective products must be returned in the original carton with all original pieces and packing materials.

Customer Ordering Error:

Occasionally mistakes are made by the customer when ordering products from Laser Tech Solutions. Please see the following guidelines to correct an order: Contact our Customer Service Department within 10 days of purchase:

Phone: 800-732-4553
Fax: 817-641-6056
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Laser Tech Solutions gladly takes back orders in error by assessing a 30% restocking charge for special ordered products. Returns must be in the original packaging and factory sealed where applicable. There is no charge for Laser Tech Solutions Remanufactured Product returns. Returns must be in the original packaging and factory sealed where applicable.

  • If product is not received in sellable condition, it will be returned at customer's expense.
  • Customer will assume expense of return shipping and credit will be given for the product's original sales price after it has been inspected by Laser Tech Solutions.
  • Laser Tech Solutions reserves the right to refuse any claims made after 10 days of original product order.

Laser Tech Solutions' Ordering Error:

Laser Tech Solutions will gladly take products back if shipped to you in error. Contact our Customer Service Department immediately upon product delivery error. Laser Tech Solutions reserves the right to refuse any claims made after 30 days of product delivery error. Laser Tech Solutions is responsible for return shipping charges.

Damaged Goods:

Internal Product Damage: Laser Tech Solutions is responsible for damaged products if the exterior package/carton is intact and only the interior product is damaged; please contact our Customer Service Department.

Exterior Carton Damage by Carrier: Laser Tech Solutions is not responsible for damage if the exterior package/carton is damaged, causing damage to the contents, you must keep the original package/carton and then call Customer Service for a claim to be filed. If the original damaged package/carton is not available, there will be No Credit Issued. See Specific Carrier Policies below.

Specific Carrier Policies:

Deliveries within a 50 miles radius of Laser Tech Solutions are usually sent by our own courier. We are responsible for any damage during delivery in our local delivery area by our courier.















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Featured Testimonial

Laser Tech has been giving my company copier repairs for 15 years, and I've never been disappointed. They also supply us with all of our ink cartridge needs. 

Lisa O. - Fort Worth, TX 76155

209 South Main, Cleburne, Texas 76033
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